"HELLO CUSTOMERS, UNFORTUNATELY OUR SYSTEMS WERE COMPROMISED BUT NOT TO WORRY, YOUR INFORMATION WAS NOT"

If you believe the above sentence, then I can tell you the sky is purple. This is one of my pet peeves and it bothers me thatcompanies cannot be upfront and honest. If your systems were compromised, how in the world can the data in it not suffer consequences. Why put the customers mind at ease knowing full well that the reason why the systems were compromised was because someone tried to get in and capture the information. Hackers do not hack systems just for the fun of it. They hack to retrieve data whether they do use it or not. If it is the latter, the information is left clearlessly sitting around and someone else who needs it will use it.

My point is, do not put the customers minds at ease, preventing them from doing what they can to help protect themselves because you told them their information is safe. Let them know that they maybe victims and give them tips on how to protect themselves. I am sure that will go over better than telling a big FIB.

Enjoy the link readers and please take action every time you receive one of those infamous letters.


http://bucks.blogs.nytimes.com/2013/02/21/steps-to-guard-against-identity-fraud/

Fraud is a Violent Crime - Prevent IT